Time Lapse

Losing a dedicated server for 3 days due to bad service is no joke and even though the problem was unusual it still took too long to fix.

In my brain it would have been good if this whole process could have been captured by time lapse photography (this is lame, I know) so that the film of the sequence could have been condensed into an amusing video format, a byte-size chunk, if you will, for all the 3-minute-pop-song attention spans out there.

Outside of my brain, the reality would have been better served by taking a sturdy time lapse camera, along with a will to exact vengeful, indiscriminate, furious damage, to the programmed heads of the helpless drones that form the building blocks of multi-level telephone support desk systems for large companies.

But I had other stuff to do and my prolonged spitting rage was soon tempered by the frustrated, learned-helplessness of a human individual trying to interact with a system. Chalk and cheese, or maybe a 'category mistake'?

Bad website hosting

'Issue first reported to FastHosts 11 April 2009 at 15:22 BST

Issue unresolved for 3 days, 19 hours and 41 minutes'

Callisti is disgruntled and angry at the poor level of service from Fasthosts with the dedicated server hosting. The reason for choosing this hosting provider was to maximise the chance of 99.9% uptime. Right now we've got 100% downtime as the server is powered down.

All was well until Easter Saturday when a complete loss of service and connection to the network was experienced. Unbelievably this is still the case and engineers are still reported to be looking at the problem.



The current diagnosis is hardware failure of a network card which is taking 3 days to replace. Many Callisti customers are experiencing loss of service for their websites and email and we can only apologise for this.

Fasthosts have acknowledged that the problem is at their end but the speed at which they are addressing the problem is lamentable.